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Monday
, October 1
TBA
8:45am •
Makeready/Alida Orientation
8:45am •
Makeready/Alida Orientation
8:45am •
Makeready/Alida Orientation
8:45am •
Makeready/Alida Orientation
8:45am •
Makeready/Alida Orientation
8:45am •
Makeready/Alida Orientation
8:45am •
Makeready/Alida Orientation
8:45am •
Makeready/Alida Orientation
8:45am •
Makeready/Alida Orientation
8:45am •
Makeready/Alida Orientation
8:45am •
Makeready/Alida Orientation
8:45am •
Makeready/Alida Orientation
Tuesday
, October 2
TBA
8:00am •
Welcome & Ultipro Onboarding
8:00am •
Welcome & Ultipro Onboarding
8:00am •
Welcome & Ultipro Onboarding
8:00am •
Welcome & Ultipro Onboarding
8:00am •
Property Walk
8:00am •
Property Walk
9:00am •
People & Culture
9:00am •
People & Culture
9:00am •
People & Culture
9:00am •
People & Culture
9:00am •
Hotel Tour & Information
9:00am •
Hotel Tour & Information
9:00am •
Hotel Tour & Information
9:00am •
Hotel Tour & Information
9:00am •
Hotel Overview
9:00am •
Hotel Overview
10:00am •
Hospitality Basics
10:00am •
Hospitality Basics
11:00am •
Safety & Security
11:00am •
Safety & Security
11:00am •
Safety & Security
11:00am •
Safety & Security
11:30am •
Sales & Marketing
11:30am •
Sales & Marketing
11:30am •
Sales & Marketing
11:30am •
Sales & Marketing
12:00pm •
Lunch
12:00pm •
Lunch
12:00pm •
Lunch
12:00pm •
Lunch
12:00pm •
lunch
12:00pm •
Lunch
12:30pm •
Welcome & Introductions
12:30pm •
Welcome & Introductions
12:30pm •
Welcome & Introductions
12:30pm •
Welcome & Introductions
12:30pm •
Lunch
12:30pm •
Lunch
12:30pm •
Lunch
12:30pm •
Lunch
12:30pm •
Lunch
12:30pm •
Lunch
1:00pm •
Welcome & Ultipro Onboarding
1:00pm •
Welcome & Ultipro Onboarding
1:00pm •
Welcome & Ultipro Onboarding
1:00pm •
Welcome & Ultipro Onboarding
1:00pm •
Welcome & Ultipro Onboarding
1:00pm •
Welcome & Ultipro Onboarding
1:00pm •
Welcome & Ultipro Onboarding
1:00pm •
Welcome & Ultipro Onboarding
1:30pm •
People & Culture
1:30pm •
People & Culture
1:30pm •
People & Culture
1:30pm •
People & Culture
1:30pm •
People & Culture
1:30pm •
People & Culture
1:30pm •
People & Culture
1:30pm •
People & Culture
2:00pm •
Policies & Procedures
2:00pm •
Tasting of Farm Ingredients/Farm Info
2:00pm •
Policies & Procedures
2:00pm •
Policies & Procedures
3:00pm •
Tour of F&B Outlets
3:00pm •
Explain Stations & Equipment
3:00pm •
Tour of F&B Outlets
3:00pm •
Tour of F&B Outlets
4:00pm •
Safety & Security
4:00pm •
Safety & Security
4:00pm •
Safety & Security
4:00pm •
Safety & Security
4:00pm •
Safety & Security
4:00pm •
Safety & Security
4:00pm •
Safety & Security
4:00pm •
Safety & Security
Wednesday
, October 3
TBA
8:00am •
Hospitality 101 - Part 1
8:00am •
Hospitality 101 - Part 1
8:00am •
Hospitality 101 - Part 1
8:00am •
Hospitality 101 - Part 1
8:00am •
ABC's of Housekeeping
8:00am •
ABC's of Housekeeping
8:00am •
Tools
8:00am •
Tools
8:30am •
Team arrival/stand up/Q&A
8:30am •
Team arrival/stand up/Q&A
8:30am •
Team arrival/stand up/Q&A
9:00am •
Discuss Steps of service
9:00am •
Discuss Steps of service
9:00am •
Good morning/ receive products
9:00am •
Ecolab
9:00am •
Ecolab
9:00am •
Discuss Steps of service
10:00am •
Discuss Serving Alcohol Responsibly
10:00am •
Discuss Serving Alcohol Responsibly
10:00am •
Menu Distribution/walk through of kitchen
10:00am •
Safety
10:00am •
Safety
10:00am •
Discuss Serving Alcohol Responsibly
10:30am •
Discuss Safe Food Handling
10:30am •
Discuss Safe Food Handling
10:30am •
Fitness CTR Training
10:30am •
Fitness CTR Training
10:30am •
Fitness CTR Training
10:30am •
Housekeeping Orientation
10:30am •
Discuss Safe Food Handling
11:00am •
Discuss Anticipating guest needs
11:00am •
Equipment Overview/Cleaning schedule
11:00am •
Lunch
11:00am •
Lunch
11:00am •
Discuss Anticipating guest needs
11:30am •
Discuss Team Work
11:30am •
Lunch
11:30am •
Lunch
11:30am •
Lunch
11:30am •
Lunch
11:30am •
Hot SOS/REX Training
11:30am •
Hot SOS/REX Training
11:30am •
Discuss Team Work
12:00pm •
Sidework and opening/closing duties
12:00pm •
Clean
12:00pm •
Hot SOS/REX Training
12:00pm •
Hot SOS/REX Training
12:00pm •
Resource Setup
12:00pm •
Resource Setup
12:00pm •
Lunch
12:00pm •
Lunch
12:00pm •
Sidework and opening/closing duties
12:30pm •
Lunch
12:30pm •
Lunch
12:30pm •
Lunch
1:00pm •
Suggestive Selling
1:00pm •
Prep Time
1:00pm •
Duties & Job Description
1:00pm •
Duties & Job Description
1:00pm •
Suggestive Selling
1:30pm •
Table numbers and floor chart
1:30pm •
Table numbers and floor chart
2:00pm •
Team Building activity
2:00pm •
Team Building activity
4:00pm •
Q&A-Quiz
4:00pm •
Clean/Chef Notes
4:00pm •
Q&A-Quiz
Thursday
, October 4
TBA
8:00am •
In Room Safe Training
8:00am •
Mechanical Systems
8:30am •
Team arrival/Stand up/Q&A
8:30am •
Team arrival/Stand up/Q&A
8:30am •
Team arrival/Stand up/Q&A
9:00am •
Menu Training
9:00am •
Menu Training
9:00am •
Menu Training
9:00am •
Good morning/receive products
9:00am •
Creating Loyalty with SPG
9:00am •
Creating Loyalty with SPG
9:00am •
Creating Loyalty with SPG
9:00am •
Creating Loyalty with SPG
9:00am •
Creating Loyalty with SPG
9:00am •
Creating Loyalty with SPG
10:00am •
Prep/demo/kitchen tastings
10:00am •
Member Experience: Front Office
10:00am •
Member Experience: Front Office
10:00am •
Member Experience: Front Office
10:00am •
RIAB - Housekeeping Help
10:00am •
Hot SOS/REX Training
10:00am •
Hot SOS/REX Training
11:00am •
POS Training & Open Table Training
11:00am •
POS Training & Open Table Training
11:00am •
Department Training
12:00pm •
Cleaning
12:00pm •
Lunch
12:00pm •
Lunch
12:30pm •
Lunch
12:30pm •
Lunch
12:30pm •
Lunch
12:30pm •
Lunch
12:30pm •
Lunch
1:00pm •
Lunch
1:00pm •
Lunch
1:00pm •
Lunch
1:00pm •
Black History Tour
1:00pm •
Black History Tour
1:00pm •
Black History Tour
1:00pm •
Black History Tour
1:00pm •
Locks & Key Training
1:00pm •
Mechanical Continued
1:30pm •
Team Building Activity
1:30pm •
Team Building Activity
1:30pm •
Team Building Activity
1:30pm •
Prep of satalite menus and breakfast items
2:30pm •
Beer Training w/ Cody and Scott
2:30pm •
Beer Training w/ Cody and Scott
2:30pm •
Beer Training w/ Cody and Scott
3:00pm •
Beer Research Activity/Presentation
3:00pm •
Beer Research Activity/Presentation
3:00pm •
Beer Research Activity/Presentation
3:00pm •
Houskeeping Orientation
3:00pm •
Houskeeping Orientation
3:00pm •
Harper Fowlkes House
3:00pm •
Harper Fowlkes House
4:00pm •
Clean/Organize/Quiz
4:00pm •
Clean/Organize/Quiz
4:00pm •
Clean/Organize/Quiz
4:00pm •
Clean/Chef Notes
Friday
, October 5
TBA
8:00am •
Hospitality 101 Part 2
8:00am •
Hospitality 101 Part 2
8:00am •
Hospitality 101 Part 2
8:00am •
Hospitality 101 Part 2
8:00am •
Carpet Care
8:00am •
Guest Service Calibration
8:00am •
Guest Service Calibration
8:30am •
Team Arrival/Stand up/Q&A
8:30am •
Team Arrival/Stand up/Q&A
8:30am •
Team Arrival/Stand up/Q&A
8:30am •
Runner Trainng
9:00am •
Menu Training/tasting
9:00am •
Menu Training/tasting
9:00am •
Menu Training/tasting
9:00am •
Good morning/overview of the day
9:00am •
Karcher Trainng
10:00am •
Roll out satalite menu and breakfast items
10:00am •
Bed Making
10:00am •
Laundry Training
10:30am •
Alice Training
10:30am •
Alice Training
10:30am •
Alice Training
10:30am •
Bell Cart Training
11:00am •
POS Training & Open Table Training
11:00am •
POS Training & Open Table Training
11:00am •
Department Training
12:00pm •
Clean Up
12:00pm •
Operational
12:00pm •
Operational
12:00pm •
Lunch
12:00pm •
Lunch
12:30pm •
Lunch
12:30pm •
VPI Calibration Common Grounds
12:30pm •
VPI Calibration Common Grounds
1:00pm •
Lunch
1:00pm •
Lunch
1:00pm •
Lunch
1:00pm •
Prep
1:00pm •
Picnic Lunch
1:00pm •
Picnic Lunch
1:00pm •
Picnic Lunch
1:00pm •
Picnic Lunch
1:00pm •
Picnic Lunch
1:00pm •
Picnic Lunch
1:30pm •
Role Playing Activity
1:30pm •
Role Playing Activity
1:30pm •
Role Playing Activity
2:30pm •
Harper Fowlkes House
2:30pm •
Harper Fowlkes House
2:30pm •
Housekeeping Orientation
2:30pm •
Housekeeping Orientation
2:30pm •
Operational
2:30pm •
Operational
3:00pm •
Wine Training with Arthur and Scott
3:00pm •
Wine Training with Arthur and Scott
3:00pm •
Wine Training with Arthur and Scott
4:00pm •
Clean/Organize/Quiz
4:00pm •
Clean/Organize/Quiz
4:00pm •
Clean/Organize/Quiz
4:00pm •
Clean/Chef notes
Saturday
, October 6
TBA
8:00am •
Day Off
8:00am •
Day Off
8:00am •
Day Off
8:00am •
Day Off
8:00am •
Day Off
8:00am •
Day Off
8:00am •
Day Off
8:00am •
Day Off
8:00am •
Day Off
8:00am •
Day Off
8:00am •
Day Off
8:00am •
Day Off
Sunday
, October 7
TBA
8:00am •
Day Off
8:00am •
Day Off
8:00am •
Day Off
8:00am •
Day Off
8:00am •
Adv tech
8:00am •
Laundry Operations
8:00am •
Patrol and acces 1
8:00am •
In room safes
9:00am •
Good morning/receive products
9:00am •
Responding to guest complaints
10:00am •
Tastings
10:30am •
Hotel Clean
12:00pm •
Clean
12:00pm •
Lunch
12:00pm •
Lunch
12:30pm •
Lunch
12:30pm •
Lunch
12:30pm •
Lunch
1:00pm •
Tasting and prep
1:00pm •
Hotel Clean
1:00pm •
Hotel Clean
1:00pm •
Patrol and acces 2
1:00pm •
Pool sytems and clean up
4:00pm •
Clean/chef notes
Monday
, October 8
TBA
8:00am •
Emergency scenarios training
8:00am •
Perimeter VPI calibration
8:30am •
Team Arrival/Stand up
8:30am •
Team Arrival/Stand up
8:30am •
Team Arrival/Stand up
9:00am •
Menu Training/Food tasting
9:00am •
Menu Training/Food tasting
9:00am •
Menu Training/Food tasting
9:00am •
Good morning/receive products
9:00am •
Tribute Kick Off
9:00am •
Tribute Kick Off
9:00am •
Tribute Kick Off
9:00am •
Tribute Kick Off
9:00am •
Tribute Kick Off
9:00am •
Tribute Kick Off
9:00am •
HVAC Systems
10:00am •
Prep and tast apps and salads
11:00am •
Department Training
11:00am •
Department Training
11:00am •
Department Training
12:00pm •
Alida Harper House Tours/Team Bonding Day
12:00pm •
Alida Harper House Tours/Team Bonding Day
12:00pm •
Alida Harper House Tours/Team Bonding Day
12:00pm •
Lunch
12:00pm •
Lunch
12:00pm •
Lunch
12:00pm •
Lunch
12:00pm •
Lunch
12:00pm •
Lunch
12:00pm •
Lunch
12:00pm •
Lunch
12:30pm •
Clean
12:30pm •
Hotel Clean
12:30pm •
Operational Laundry
1:00pm •
Tribute Kick Off
1:00pm •
Lunch
1:00pm •
F&B Training
1:00pm •
F&B Training
1:00pm •
F&B Training
1:00pm •
F&B Training
1:00pm •
Tribute Kick Off
1:00pm •
Tribute Kick Off
1:00pm •
Tribute Kick Off
1:30pm •
Prep all day menu items
2:00pm •
Ice Cream on River Street
2:00pm •
Ice Cream on River Street
4:00pm •
Clean/Chef notes
Tuesday
, October 9
TBA
8:00am •
Guest service Vs Security force
10:00am •
Bar, restaurant, lobby security training
10:00am •
Laundry Shute
11:00am •
Grease Traps
11:30am •
Lunch
11:30am •
Lunch
11:30am •
Lunch
11:30am •
Tasting and tests
12:00pm •
Team Building Activity
12:00pm •
Team Building Activity
12:00pm •
Team Building Activity
12:30pm •
Clean
12:30pm •
Lunch
12:30pm •
Lunch
12:30pm •
Lunch
12:30pm •
Lunch
12:30pm •
Lunch
12:30pm •
Lunch
12:30pm •
Lunch
12:30pm •
Lunch
1:00pm •
Lunch
1:00pm •
RIAB/ Hskp Help
1:00pm •
Operational
1:30pm •
Tasting and tests
1:30pm •
Bar, restaurant, lobby security training continued
1:30pm •
Evacuation and safety routes
2:00pm •
Team Building Activity
2:00pm •
Team Building Activity
2:00pm •
Team Building Activity
2:30pm •
Global Food Safety Review w/ Chef
2:30pm •
Global Food Safety
2:30pm •
LOTO
3:00pm •
Fitness CTR Training
4:00pm •
Clean/chef notes
Wednesday
, October 10
TBA
8:00am •
RIAB/ Hskp Help
8:00am •
Lightspeed Training Group A1
8:00am •
Lightspeed Training Group A1
8:00am •
Tips Training
8:00am •
Tips Training
8:00am •
Lightspeed Training Group A1
8:00am •
Operations
8:00am •
Operations
8:00am •
Lightspeed Training Group A1
9:00am •
Tribute Kick Off
9:00am •
Tribute Kick Off
9:00am •
Tribute Kick Off
9:00am •
Tribute Kick Off
9:00am •
Team Arrival/Stand Up/Q&A
9:00am •
Team Arrival/Stand Up/Q&A
9:00am •
Welcome/receive products
12:00pm •
Lunch
12:00pm •
Clean
12:00pm •
Lunch
12:00pm •
Lunch
12:00pm •
Lunch
12:00pm •
Lunch
12:00pm •
Lunch
12:00pm •
Lunch
12:00pm •
Lunch
12:30pm •
Lunch
12:30pm •
Lunch
1:00pm •
Great Food Safe Food
1:00pm •
Great Food Safe Food
1:00pm •
Great Food Safe Food
1:00pm •
Operational - Walk Model Rooms & Create Style Guide
1:00pm •
Department Training
1:00pm •
Prep
1:00pm •
BBP Training
1:00pm •
Elevator Systems
1:00pm •
Elevator Systems
1:30pm •
Lunch
1:30pm •
Lunch
2:00pm •
Wine Training with Cody and Scott
2:00pm •
Wine Training with Cody and Scott
2:30pm •
BB Training
2:30pm •
BB Training
3:00pm •
Role Play Activity
3:00pm •
Role Play Activity
3:00pm •
HotSoS Training
3:00pm •
HotSoS Training
3:00pm •
HotSoS Training
3:00pm •
HotSoS Training
4:00pm •
Clean/chef notes
5:30pm •
Clean/Organize/Quiz
5:30pm •
Clean/Organize/Quiz
Thursday
, October 11
TBA
8:00am •
Housekeeping Ops Review
8:00am •
Housekeeping Ops Review
8:00am •
Hotel Setup and Role Play
8:00am •
Lightspeed Training Group A2
8:00am •
Hotel Patrol Dry Runs
8:00am •
Kitchen Systems
8:00am •
Lightspeed Training Group A2
8:00am •
Lightspeed Training Group A2
8:30am •
Good Morning
9:00am •
Team arrival/Stand up/Q&A
9:00am •
Jeopardy
9:00am •
Operational
10:00am •
Menu Training
12:00pm •
Lunch
12:00pm •
Lunch
12:00pm •
Lunch
12:00pm •
Lunch
12:00pm •
Lunch
12:00pm •
Lunch
12:30pm •
Lunch
12:30pm •
Lunch
12:30pm •
Lunch
12:30pm •
Operational
12:30pm •
Operational
12:30pm •
Lunch
12:30pm •
Lunch
12:30pm •
Lunch
1:00pm •
Welcome-Farewell Bell/Door/Valet
1:00pm •
1/2 Class Role Playing/Organizing/Quiz
1:00pm •
1/2 Class Tips Training w/Zach
1:00pm •
ALICE Training
1:00pm •
ALICE Training
1:00pm •
ALICE Training
1:00pm •
ALICE Training
1:30pm •
Emergency Scenarios/Response Drills
1:30pm •
Kitchen Systems Continued
3:00pm •
Clean/chef notes
3:00pm •
POS Training
Friday
, October 12
TBA
8:00am •
Valet 101
8:00am •
Crib Certifications
8:00am •
Crib Certifications
8:00am •
Front Office Overview (Quiz and Such)
8:00am •
Lightspeed Training Group A3
8:00am •
Lightspeed Training Group A3
8:00am •
Lightspeed Training Group A3
8:30am •
Team Arrival/Stand up
8:30am •
Team Arrival/Stand up
8:30am •
Team Arrival/Stand up
9:00am •
Team arrival/Stand up/Q&A
9:00am •
Room Inspections
9:00am •
Jeopardy
9:00am •
Jeopardy
9:00am •
Jeopardy
9:00am •
Laundry Ops
11:30am •
POS Training & Open Table Training
12:00pm •
Beer, wine, cocktail training
12:00pm •
Beer, wine, cocktail training
12:00pm •
Beer, wine, cocktail training
12:00pm •
Lunch
12:00pm •
Lunch
12:00pm •
Lunch
12:00pm •
Lunch
12:30pm •
Retail Training
12:30pm •
Lunch
1:00pm •
RIAB
1:00pm •
RIAB
1:00pm •
Upsell Training
2:00pm •
Banquet Training & Zoning
2:00pm •
Full Mock Service
2:00pm •
RIAB
2:00pm •
RIAB
Saturday
, October 13
Rhett
10:00am •
Silverware POS Training
TBA
8:00am •
Lightspeed Housekeeping
8:00am •
Hotel Security Drills
8:00am •
Room PM Calibration
8:30am •
Welcome/Farewell/GXP/Loyalty
8:30am •
Welcome/Farewell/GXP/Loyalty
8:30am •
Welcome/Farewell/GXP/Loyalty
8:30am •
Welcome/Farewell/GXP/Loyalty
10:00am •
IRD Zoning
10:00am •
Lunch Mock Service
12:30pm •
Lunch
12:30pm •
Lunch
1:00pm •
IRD Standards, Steps of service and Amenities
1:00pm •
PBX Operations
1:00pm •
PBX Operations
1:00pm •
PBX Operations
1:00pm •
PBX Operations
1:30pm •
Shift Change Dry Run and Reporting
1:30pm •
Room PM Dry Run
3:00pm •
Dinner Mock Service
3:00pm •
Dinner Mock Service
3:00pm •
Hotel Setup and Role Play
3:00pm •
Hotel Setup and Role Play
3:00pm •
Hotel Setup and Role Play
3:00pm •
Hotel Setup and Role Play
3:15pm •
IRD ToGo Program Sets and Role Play
Sunday
, October 14
TBA
8:30am •
Full Brunch Mock Service
8:30am •
Full Brunch Mock Service
8:30am •
OFF
8:30am •
OFF
8:30am •
OFF
8:30am •
OFF
1:00pm •
Marsha Basics
1:00pm •
Marsha Basics
Monday
, October 15
Offsite Venue
5:00pm •
Graduation Party
5:00pm •
Graduation Party
5:00pm •
Graduation Party
5:00pm •
Graduation Party
5:00pm •
Graduation Party
5:00pm •
Graduation Party
TBA
8:00am •
Marsha Group Blocks
8:00am •
Marsha Group Blocks
8:00am •
Marsha Group Blocks
8:30am •
Role Play
8:30am •
Role Play
8:30am •
Role Play
Wednesday
, October 17
TBA
8:00am •
Marsha Inventory & Balancing
8:00am •
Marsha Inventory & Balancing
1:00pm •
Lightspeed Mgmt Review
Timezone
Alida, a Tribute Portfolio Hotel, Savannah
America/Los Angeles
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Alida, a Tribute Portfolio Hotel, Savannah
Oct 1
-
17, 2018
October 2018
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Venues
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Offsite Venue
Rhett
TBA
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Venue
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Rhett
TBA
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Banquets
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